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Wrong Fuel Rescue Terms of Trade

Terms of Trade

1.  All payments are due immediately upon completion of work unless credit arrangements are made prior to work commencing.

2.  Payments are to be made via EFTPOS or cash, unless otherwise agreed prior to work commencing.

3.  Wrong Fuel Rescue Pty Ltd retains a lien over the vehicle & you agree that the lien shall not be extinguished if the customer temporarily retakes possession of the vehicle.  The lien also extends to cover all monies owing by the customer to the supplier/repairer.

Acknowledgement & Release

1. Wrong Fuel Rescue Pty Ltd has informed the Customer that it has identified that the vehicle has each of the faults listed on the repair form and has informed the customer of the consequences of not repairing those faults.

2. Wrong Fuel Rescue Pty Ltd has recommended that the customer have each of the listed faults repaired.

3. As a result of those repairs not being performed, Wrong Fuel Rescue Pty Ltd has informed the Customer that the vehicle may be unsafe/un-roadworthy and/or may not perform to manufacturers specification and/or may cause damage.

4. The Customer acknowledges that it does not hold Wrong Fuel Rescue Pty Ltd liable for any damage caused to the vehicle that was caused as a result of the customer undertaking the mis-fueling act.

5. The customer acknowledges that it has engaged Wrong Fuel Rescue Pty Ltd to carry out the listed repairs and understands that the repairs undertaken may not rectify any damage already caused to the vehicle as a result of the customer undertaking the mis-fuelling act.

6. The Customer releases Wrong Fuel Rescue Pty Ltd from any claim that it may have as a result of Wrong Fuel Rescue Pty Ltd not performing the repairs listed above.

7. Where the vehicle has been noted unsafe/un-roadworthy Wrong Fuel Rescue Pty Ltd has advised the Customer that the vehicle cannot be driven and that the appropriate transport for the vehicle should be arranged.

8. Where the Customer is able to retain drained fuel, Wrong Fuel Rescue Pty Ltd will decant the fuel into appropriate AS/NZS 2906:2001 vessels only, with no exception. An approved vessel must have the name of the substance clearly marked on the container and be of a type and in a condition that will hold the substance and not react adversely with it. The container must also not be ordinarily used to hold foodstuffs or be able to be mistaken as containing foodstuffs.

9. The Customer accepts that retention of drained fuel is not possible in most cases. Wrong Fuel Rescue Pty Ltd reserves the right to decline any request to retain drained fuel.

10. Wrong Fuel Rescue Pty Ltd cannot make any determination on the potential levels of contaminant in any retained fuel, therefore accepts no liability for it’s use.

11. The Customer agrees that it will dispose of any retained fuel in accordance with the Environmental Protetion Act 1986 and will not participate in any illegal dumping or abandonment.

12. Wrong Fuel Rescue Pty Ltd reserves the right to decline a customer’s request to retain drained fuel, if it is believed the customer’s intent is to participate in illegal dumping or abandonment.


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Shannon Smith
Shannon Smith
05:32 22 Sep 19
From the moment We rang to book in the job, Nathan arrived at my door step 25min later. This Was my 1st experience with “Wrong fuel rescue” and Nathan ensured that it was effortless... he was beyond helpful, full of knowledge, fast and efficient & incredibly kind. I would recommend this company as there services are fantastic and ther staff are an absolute delight to work with. Thank you so much Nathan
Phil Connew
Phil Connew
04:42 22 Sep 19
Thanks, Steven for the great rescue mission you performed this morning. Great communication from the outset. I highly recommended this company. He explained everything well. The car's running perfectly. Cheers.
Ataahua Hapeta-Taereau
Ataahua Hapeta-Taereau
05:44 15 Sep 19
Had the worse day ever! Started that by putting over $70 of petrol in my diesel car! Only to realise this ONCE we have driven off and the car stopped working! I googled frantically, with heavy breath and stressed fingers! Thank god I found these guys! Who came within 30minutes and Simon was fantastic! Very calming, informative, & polite. It made the situation a lot more comforting. Such an easy mistake that’s costly, but wrong fuel rescue understood the financial stress and delivered a fixed price. I am beyond impressed and cannot praise enough. It was done within a hour. Don’t go anywhere else. These are your go-to guys.
Paul Ryan
Paul Ryan
08:56 14 Sep 19
Excellent service and very timely. Was able to relieve any stress and reassure no damage even though driven for 2km. Would highly recommend. Simon was excellent and was very efficient and reassuring. Also John was great on call centre. All my stress has gone. Cant thank you enough Simon.
Jacqui Pasquale
Jacqui Pasquale
10:52 09 Aug 19
I couldn’t believe I put the wrong fuel in my car, a quick call to Wrong Fuel Rescue and all my worries were alleviated. Zane made his way to me and worked his magic and my car was as good as new. The service from my first call to when Zane saw me safely to a fuel station to refuel correctly was impeccable. I have no hesitation in recommending this professional and friendly business. I’m very grateful. Zane’s attention to safely should also be addressed. What a great service a big thumbs up from me. Thank you Zane for your efforts in getting me up and running again.
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