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Contaminated Fuel

Issues with contaminated fuel are uncommon. If your vehicle shows any of these signs it is recommended you stop driving as soon as possible and contact us for further help and advise.

Signs of contaminated fuel include;

  • Engine running rough or stalling
  • Engine harder to start than usual
  • Misfiring, pinging or backfiring
  • “Engine Check” light illuminated
  • Sickly sweet smelling exhaust fumes
  • White powdery residue in the tailpipe and or spark plugs

If you believe you have purchased faulty or sub-standard fuel:

Seek advice as soon as possible – Call us on 1300 28 28 20

Advise the service station and fuel company where you bought the fuel from that you have a problem

Retain your proof of purchase, which may be a receipt or card transaction docket, identifying the time and date of purchase of fuel

We will collect a sample of the suspect fuel as evidence for future claims against repairs and damage from the fuel supplier.

We will advise the best course of action to either fix the problem or wait until the investigation of this matter has concluded.

We recommend reporting fuel quality issues to the federal department of the environment, department of fuel on 1800 803 772 or by filling out this form

Consumers may also contact consumers affairs for further advise

PUT THE WRONG FUEL IN YOUR CAR?

DON'T PANIC, WE CAN HELP!

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Shannon Smith
Shannon Smith
05:32 22 Sep 19
From the moment We rang to book in the job, Nathan arrived at my door step 25min later. This Was my 1st experience with “Wrong fuel rescue” and Nathan ensured that it was effortless... he was beyond helpful, full of knowledge, fast and efficient & incredibly kind. I would recommend this company as there services are fantastic and ther staff are an absolute delight to work with. Thank you so much Nathan
Phil Connew
Phil Connew
04:42 22 Sep 19
Thanks, Steven for the great rescue mission you performed this morning. Great communication from the outset. I highly recommended this company. He explained everything well. The car's running perfectly. Cheers.
Ataahua Hapeta-Taereau
Ataahua Hapeta-Taereau
05:44 15 Sep 19
Had the worse day ever! Started that by putting over $70 of petrol in my diesel car! Only to realise this ONCE we have driven off and the car stopped working! I googled frantically, with heavy breath and stressed fingers! Thank god I found these guys! Who came within 30minutes and Simon was fantastic! Very calming, informative, & polite. It made the situation a lot more comforting. Such an easy mistake that’s costly, but wrong fuel rescue understood the financial stress and delivered a fixed price. I am beyond impressed and cannot praise enough. It was done within a hour. Don’t go anywhere else. These are your go-to guys.
Paul Ryan
Paul Ryan
08:56 14 Sep 19
Excellent service and very timely. Was able to relieve any stress and reassure no damage even though driven for 2km. Would highly recommend. Simon was excellent and was very efficient and reassuring. Also John was great on call centre. All my stress has gone. Cant thank you enough Simon.
Jacqui Pasquale
Jacqui Pasquale
10:52 09 Aug 19
I couldn’t believe I put the wrong fuel in my car, a quick call to Wrong Fuel Rescue and all my worries were alleviated. Zane made his way to me and worked his magic and my car was as good as new. The service from my first call to when Zane saw me safely to a fuel station to refuel correctly was impeccable. I have no hesitation in recommending this professional and friendly business. I’m very grateful. Zane’s attention to safely should also be addressed. What a great service a big thumbs up from me. Thank you Zane for your efforts in getting me up and running again.
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